Terms of sale
When you buy from Little Gay Shop, your contract is with our company, called Nigel Whitfield OÜ. The company is registered in Estonia, no 16124017, VAT no EE102374537.
About our products
All the products sold on this store are made 'on demand,' which means that they will be created when you place your order, and despatched directly to you. Most products will arrive within two weeks, but please allow up to 30 days from your order, especially at busy times of the year.
Product safety information (GPSR) for all the items in our store is included either in the product description, or in a separate 'Product safety' tab on the product page.
Your rights
You are protected by Distance Selling Regulations. This means that you have certain rights regarding your purchase, including the right of cancellation.
Cancellation and changes
If you change your mind about ordering a product, or need to correct something - like size, or colour - please let us know as soon as possible, via email to hello@littlegayshop.eu. If your product has not entered production, this ensures we can remain as environmentally friendly as possible.
Nevertheless, under EU regulations you have to right to cancel your order even after receiving the product. You can cancel your order, and receive a refund, if you contact us within 14 days of delivery. You do not need a specific reason to cancel the order, and you should return unwanted items to the address specified on the delivery label (which may vary, depending on where it was produced).
Return
You have the right to return goods, but it is your responsibility to pay the postage cost of returning them. You should always obtain proof of posting when returning items. Where you opted for a paid delivery option, you are also entitled to a refund of the basic delivery costs. (Eg, if you paid for a 'signed for' service, we will refund the cost of standard postage).
Where goods are faulty, we will refund you the cost of returning them, and cover the cost of sending you replacement items, if you request them.
When returning goods, please ensure that you send them to the address specified on the original packaging, so that they can be recycled safely. You should not send them to our office address.
Shipping and taxes
This shop is aimed primarily at customers in the EU, though you can order from anywhere in the world. If you are in the EU, you will be charged VAT at the Estonian rate appropriate to your sale.
If you are outside the EU, we do not charge local sales taxes, import fees, or duties. We wll charge you for the basic price of your goods. It is your responsibility to pay any local taxes or import fees and duties that may be charged.
All items are despatched via tracked shipping services, and you will receive a tracking link when your order is shipped.
For orders delivered to addresses in the EU, we offer free shipping on T shirts and other clothing items (eg hoodies, sweatshirts). For other destinations, or for other products, there is usually a flat rate fee for each order. Shipping costs will be displayed clearly at checkout.
Privacy
We take your privacy very seriously, and do not sell or share any details of our customers, other than to the extent necessary to process orders and shipments.
This means:
- We will never give your email address or any other details to people who want to send you junk mail
- We will only send you email messages about our shop if you choose to opt in to our mailing list, except for transactional mail about your orders, such as receipts and delivery information
- We will not let other people send messages about their products to our mailing list
- We will only share your details with our payment processors, to the extent necessary to process your transaction
- We will only share your details with our manufacturing and delivery partners, to the extent necessary to deliver your order to you
You have a right to request a copy of data that we hold about you (such as a record of all your orders), and you have a right to request that our data be deleted.